Basis: Organic Law No. 2004-63 on the protection of personal data (consent, purpose, rights, the National Authority for the Protection of Personal Data, INPDP) and the telecommunications rules supervised by the National Telecommunications Authority (INTT). This policy is proposed by the secretariat and takes effect once the Board confirms it.
1. Our numbers
- Landline +216 73 553 915: the number of all TIPCS offices. Call it to reach the secretariat during opening hours.
- One mobile number, +216 95 137 237, works in receive-only mode: it takes incoming calls and messages, and TIPCS does not use it to call you.
- Email Contact@tipcs.org is the official written channel.
2. What we never do by phone
- TIPCS never enrols members, takes payments, or asks for passwords, card numbers or one-time codes by phone. Membership happens only through www.tipcs.org.
- If someone claiming to be TIPCS calls you from another number and asks for money or secrets, hang up and tell us at Contact@tipcs.org.
3. Recording and notes
- Calls may be recorded, or written up in notes, for security, quality, training and to keep an accurate record of requests.
- You are told at the start of a call if it is recorded. If you do not agree, say so and write to Contact@tipcs.org instead.
- Recordings and notes are used only for these purposes, are seen only by authorised staff, are kept no longer than needed (target: 6 months, unless a dispute or the law requires longer) and are never sold.
4. Your rights
You may ask to access, correct or delete the data we hold about you, or object to its use, by writing to Contact@tipcs.org. If you are not satisfied, you may complain to the National Authority for the Protection of Personal Data (INPDP). For problems with a telephone service or unwanted calls, you may also contact the National Telecommunications Authority (INTT).